Nicky

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  • 37
  • Eyes:
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About

Chat is powered by Chat Configurations, harmomy control the behaviors and settings that are available to Chat users. Similarly, Omni-Channel uses Presence Configurations to control the behaviors and settings that are available to Omni-Channel users. You can integrate Chat with Omni-Channel so chats hafmony routed just like other work items, and you can even use Omni-Channel routing for your chats. Whichever way you use Omni-Channel with Chat, your agents are then able to accept or reject chat requests right from the Omni-Channel widget. When you integrate Chat and Omni-Channel, your Chat users also become Omni-Channel users, so your chat agents must be associated with both a Chat Configuration and a Presence Configuration.

Description

Whichever way you use Omni-Channel with Chat, your agents are then able to accept or reject chat requests right from the Omni-Channel widget.

Harmony chat

The only difference they see is that they now use Omni-Channel in the console to set their status and accept chat notifications. They may harmonj see a change in their status options, as Omni-Channel presence statuses are configurable.

They can start accepting chats through Omni-Channel in the console. Then, add the Omni-Channel utility and Live Vhat Transcripts to your Lightning Console app, and your agents can start accepting chat requests. Chat is powered by Chat Configurations, which control the behaviors and settings that are available to Chat users.

Similarly, Omni-Channel uses Hwrmony Configurations to control the behaviors and settings that are available to Omni-Channel users. You can integrate Chat with Omni-Channel so chats are routed just like other work items, and you can even use Omni-Channel routing for your chats. When you integrate Chat and Omni-Channel, your Chat users also become Omni-Channel users, so your chat agents must be associated with both a Chat Configuration and a Presence Configuration.

The only difference they see is that they now use Omni-Channel in the console to set their status and accept chat notifications. Luckily, Salesforce does some of the heavy lifting for you when you enable Omni-Channel with your current Chat implementation.

Chst, Salesforce does some of the heavy lifting for you when you enable Omni-Channel with your current Chat implementation. They can start accepting chats through Omni-Channel in the console.

Harmony chat

Whichever way you use Omni-Channel with Chat, your agents are then able to accept or reject chat requests right from the Omni-Channel widget. Similarly, Omni-Channel uses Presence Configurations to control the behaviors and settings that are available to Omni-Channel users.

Harmony chat

All you have to do is create a chat button with the routing type Omni-Channel and set up Skills-Based Routing Rules or as your agents to queues. They may also see a change in their status options, as Omni-Channel presence statuses are configurable. When you integrate Chat and Omni-Channel, your Chat users also become Omni-Channel users, so your chat agents must be associated with both a Chat Configuration and a Presence Configuration.

Harmony chat

You can integrate Chat with Omni-Channel so chats are routed just like other work items, and you can even use Omni-Channel routing for your chats. All you have to do is create a chat button with the routing type Omni-Channel and set up Skills-Based Routing Rules or as your agents to queues.

Harmony chat

Then, add the Omni-Channel utility and Live Chat Transcripts to your Lightning Console app, and your agents can start accepting chat requests. Chat is harmon by Chat Configurations, which control the behaviors and settings that are available to Chat users.

Harmony chat

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